![]() Instead, utilize the /forceinstall command line switch when running the Workspace installer: CitrixWorkspaceApp.exe /forceinstall. Note, if version 1909 or later of Citrix Workspace is being utilized, the installer can perform the appropriate cleanup steps so that the Citrix Receiver Cleanup Utility is no longer needed. Once receiver is fully uninstalled, reboot the workstation and then reinstall the appropriate version of Citrix Receiver/Workspace. If upgrading receiver doesn’t help, or if the latest version is already running on the affected workstation, next recommendation would be to perform a full uninstall of receiver utilizing the Citrix Receiver Cleanup Utility available at the following link: . The first thing to do when you get a Protocol Driver Error/Error 1046 is to verify Citrix Receiver/Workspace is upgraded to the latest version if possible or the latest version that has been validated in the destination environment. How to Resolve Protocol Driver Error/Error 1046 Below are several troubleshooting recommendations on what to try to resolve quickly. There are various reasons that Protocol Driver Error/Error 1046 could be generated, ranging from the client through to the Citrix hosting infrastructure. Messages such as “Your version of Citrix Receiver does not support selected encryption” are generated when this issue occurs. From your mobile device, use your Epic credentials to log into Haiku or Canto.Protocol Driver Error/Error 1046 is an issue related to the client (Receiver) not being able to create a connection to the server after an application is launched. These links configure the Haiku/Canto applications to UCM's instance of Epic. The links below will work from your mobile device only (will not work on PC/Mac). You can install from the buttons below:Īfter installation, open the app - the end user license agreement must be reviewed and agreed to in order to continue. Step 1. Install Haiku or Canto from the App Store or Google Play Store. Canto is a tablet app currently available for iPad only.įrom your mobile device, please follow the steps below. Haiku is the smartphone app available for iOS and Android devices. Haiku and Canto provide authorized users of UCM's Electronic Record with secure access to patient charts from their mobile devices. ![]() Remote access to your email, the intranet, and other University of Chicago Medicine (UCM) applications remains subject to the applicable UCM policies, including, without limitation, Email and Voicemail Use and Privacy (Admin 06-11) and Security over Access Permission to UCM Data, Computing and Communications Resources (Admin 06-16). Installing Cisco An圜onnect Secure Mobility VPN Client on MacOS.Installing Cisco An圜onnect Secure Mobility VPN Client on Windows 10.Access is requested via a VPN System Access Request Form.UCM staff may request permission to use the medical center VPN services – webVPN ( ).If you are not using a UCM managed device, please login to Intranet
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